Boucher Brothers
  • Loss Prevention
  • Miami Beach, FL, USA
  • Part Time

The purpose of this role is to ensure that our standard of excellence is consistently maintained and delivered; by measuring quality of service, compliance with regulation, and/or to gather specific information about products and services. The secret shopper's specific identity and purpose is not known by the department being evaluated.

The following are key responsibilities, however, are not limited to this list.
1. Perform specific tasks such as renting equipment, asking questions, registering complaints or behaving a certain way.
2. Must always remain anonymous and a tourist looking appearance to blend in.
3. Observe the operations and appearance of beach/pool service.
4. Report directly to Director of Loss Prevention for specific instructions, tasks, and scheduling.
5. Responsible for the money given to you for equipment rentals and/or F&B service. Any change and receipts must be returned to a Director of Loss Prevention at the end of your shift.
6. No alcohol consumption or illegal activities while conducting secret shops and on the clock.
7. Responsible for own transportation.
8. Must contact a Director of Loss Prevention once secret shop is performed.
9. Must complete a Secret Shop Report for each property shopped by being very descriptive and using the Secret Shop Scoring Guide.
10. Must submit completed Secret Shop Report at the completion of each shop via whats app.
11. Responsible for your conduct and any accompanying companion(s) conduct.

In addition: The person(s) in this position must possess the following qualities/skills:
Great observation and listening skills
Great writing skills
Able to work the outdoors
Responsible and reliable

In order to maintain anonymity during a shop assignment:
1. Make an effort to appear like any other guest on the beach/pool.
2. Do not take any of the paperwork associated with the shop onto the premises.
3. Do not take notes while you may be in sight of team members.
4. Do not ask team members questions that a typical guest would not ask.
5. Do not stare at nametags.

If you are spotted or identified as a secret shopper, you will not be allowed to shop that department again and may result in separation from our Loss Prevention department.

Boucher Brothers
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